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Please use this identifier to cite or link to this item: http://repositorio.ufla.br/jspui/handle/1/11835

Title: Quality criteria for B2C e-commerce websites in Brazil
???metadata.dc.creator???: Hamtini, Thair M.
Vilas Boas, Ana Alice
Santos, Luciana Pussi
Dias, Tania Regina Vasconcellos
Keywords: B2C Portals
Websites
E-commerce
Portais B2C
Sites da Web
Comércio eletrônico
Publisher: Scientific Research Publishing
Issue Date: Nov-2013
Citation: HAMTINI, T. M. Quality criteria for B2C e-commerce websites in Brazil. Journal of Software Engineering and Applications, [S.l.], v. 6, n. 11, p. 589-596, Nov. 2013.
Abstract: The objective of this study is to compare the ranking of the quality of e-commerce B2C portals in Brazil according to explicit criteria described in the article with the ranking according to the INFO 100 ranking. Theoretical research is first described, followed by the construction of eight self-established criteria of B2C portal quality measures and identification and compilation of requirements used by the I-Best, Opinia, E-bit and other institutes. After that, a portal quality evaluation is made by the web site content analysis; finally, a comparison of the rankings is presented. The obtained results showed that in spite of the lack of knowledge of the criteria adopted by INFO100 [1], there could be agreement with the criteria adopted in this study, because there was agreement with the results for the Ponto Frio portal. Therefore, it was concluded that the eight criteria used in this study can be useful in a quality analysis of B2C electronic portals.
URI: http://repositorio.ufla.br/jspui/handle/1/11835
???metadata.dc.language???: en
Appears in Collections:DAE - Artigos publicados em periódicos

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