Use este identificador para citar ou linkar para este item: http://repositorio.ufla.br/jspui/handle/1/12279
Título : Using the BSC for strategic planning of IT (Information Technology) in brazilian organizations
Autor: Tonelli, Adriano Olímpio
Bermejo, Paulo Henrique de Souza
Zambalde, André Luiz
Palavras-chave: Information technology
Strategic planning
Balanced Scorecard
Tecnologia da informação
Planejamento estratégico
Publicador: Universidade de São Paulo
Data da publicação: 2014
Referência: TONELLI, A. O.; BERMEJO, P. H. de S.; ZAMBALDE, A. L. Using the BSC for strategic planning of IT (Information Technology) in brazilian organizations. Journal of Information Systems and Technology Management, São Paulo, v. 11, n. 2, p. 361-378, May/Aug. 2014.
Abstract: This paper presents a method that integrates Balanced Scorecard (BSC) concepts and IT strategic planning (ITSP) processes. The resulting method was applied in two organizations in order to verify contributions of Balanced Scorecard regarding the identified ITSP problems. The development of this work was realized in qualitative, exploratory research based on two case studies. The results show that the use of BSC contributed directly to work with IT strategic planning challenges and involved middle management, multifunctional teams, and top management support, all beyond IT boundaries.
URI: http://repositorio.ufla.br/jspui/handle/1/12279
Idioma: en_US
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