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Title: Using the BSC for strategic planning of IT (Information Technology) in brazilian organizations
Keywords: Information technology
Strategic planning
Balanced Scorecard
Tecnologia da informação
Planejamento estratégico
Issue Date: 2014
Publisher: Universidade de São Paulo
Citation: TONELLI, A. O.; BERMEJO, P. H. de S.; ZAMBALDE, A. L. Using the BSC for strategic planning of IT (Information Technology) in brazilian organizations. Journal of Information Systems and Technology Management, São Paulo, v. 11, n. 2, p. 361-378, May/Aug. 2014.
Abstract: This paper presents a method that integrates Balanced Scorecard (BSC) concepts and IT strategic planning (ITSP) processes. The resulting method was applied in two organizations in order to verify contributions of Balanced Scorecard regarding the identified ITSP problems. The development of this work was realized in qualitative, exploratory research based on two case studies. The results show that the use of BSC contributed directly to work with IT strategic planning challenges and involved middle management, multifunctional teams, and top management support, all beyond IT boundaries.
Appears in Collections:DCC - Artigos publicados em periódicos

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