Análise das técnicas e ferramentas de gestão do conhecimento nas empresas incubadas na incubadora de base tecnológica da Universidade Federal de Lavras

Abstract

The main objective of this study was to identify the techniques and tools of knowledge management companies incubated at Universidade Federal de Lavra - UFLA use to assist the management of the business.To prepare this study we analyzed the practices of Knowledge Management in the incubated companies. We performed an exploratory / descriptive where first applied a questionnaire to coaches and managers of companies. Later there was the data analysis and deepening as the practices and tools for knowledge management. It was found that, although there are several initiatives for the creation and sharing of knowledge, there are few companies that actually employ these practices and tools. In short, it was noted that there is concern with knowledge, but very little is done structurally to create, distribute and retain relevant knowledge. Therefore, it is suggested that the incubated companies adopt practices and knowledge management tools such as Business Intelligence software in order to streamline the process of assimilation of new knowledge.