Ferramentas para gestão do conhecimento no planejamento estratégico de tecnologia da informação

Abstract

Information Technology Strategic Planning (ITSP) has been demonstrated to be the differential in the market among the various organizations, being responsible for the integration of IT with the remaining organizational context. However, the new trends of an increasingly competitive market suggest the need of the management of a feature which incorporates, among other factors, the organization identity – the Knowledge. The relation between these two perspectives has been ignored by many ITSP approaches, what could bind its results. This paper proposed to make a study about the knowledge management and about the ITSP models with the purpose of identifying knowledge management tools that can add value to the ITSP methodologies. It is addressed in this paper a model of integration between certain knowledge management tools and ITSP methodologies according to their activities. With the proper incorporation of knowledge management to ITSP methodologies, will be possible to increase the adhesion of the results to the organization reality, since we are not referring to a generic ITSP model anymore, but to one designed in accordance with the organization reality.