Análise da satisfação do usuário: estudo de caso utilizando o relatório de atividades de docentes (RAD) do sistema integrado de gestão (SIG) de uma instituição pública de ensino

Abstract

The use of systems and information technologies to automate administrative and commercial activities is expanding and reaching almost all areas of human activity. In the academic world this is no different. These systems can be defined as process automation facilities, to enable basic activities of administrators, students and teachers, keeping more control and recording their activities. In this context, the present work aimed to raise, characterize, describe and discuss aspects of the analysis of users' satisfaction with the Faculty Activity Report (RAD) of the Integrated Management System (SIG) of a public university. For this, we conducted a quantitative survey involving 150 teachers from 17 educational departments of a public university, which responded to the Questionnaire for User Interaction Satisfaction (QUIS) (QUIS, 2013). This document describes and discusses the data collected related to each of the valuation principles present in QUIS, namely: experience with the use of the system, prior experience with computers, and user impressions, with screens, terminology and system information, system learning, system capabilities and technical manuals and online help.