Estratégia saúde da família: o atendimento no PSF 14 de Lavras-MG sob a perspectiva do usuário

Abstract

The objective of this study was to analyze how the patients evaluated the service offered in PSF 14 of Lavras, Minas Gerais under the perspective of health promotion. To this end, this research was based on a literature review in order to highlight the historical context of collective health in Brazil, a review of the concepts related to quality in the public health service as well as the importance of users for coproduction, evaluation and monitoring of public health policies. PSF 14 is the main object of study to be analyzed in this investigation characterizing itself in an exploratory study from a quantitative and descriptive approach in order to understand the reality lived by each participant. Already for the analysis of the results the method chosen was the content analysis. The objectives of the study were also to identify the main positive and negative points raised by the patients of the PSF 14 of Lavras-MG as well as the services or improvements that can be implemented based on the users' needs and opinions. Lastly, discussions and final considerations on the study of the focused question were continued in the elaboration of the presentations of the results, within which the deserved greater attention were highlighted, in view of the improvements in the PSF service, since they were cited by the users with greater recurrence. It is evaluated that the study allowed the expansion of the theoretical knowledge on the subject, besides the visualization of the reality of the public health service functionalism in Brazil. It is hoped that the research may awaken intentions of continuity as well as new studies, with a focus on solutions to the presented problem.