Use este identificador para citar ou linkar para este item: http://repositorio.ufla.br/jspui/handle/1/50459
Título: Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour
Palavras-chave: Disability rights oversight
Web accessibility
e-government
Theory of Planned Behaviour
Public Prosecutor’s Office
Direitos das Pessoas com Deficiência
Acessibilidade web
Sites governamentais
Teoria do Comportamento Planejado
Ministério Público
Data do documento: Mai-2022
Editor: Stichting Liliane Fonds
Citação: SIQUEIRA, M. S. S.; NASCIMENTO, P. O.; FREIRE, A. P. Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour. Disability, CBR and Inclusive Development, [S.l.], v. 33, n.1, p. 52-68, 2022. DOI: 10.47985/dcidj.475.
Resumo: Purpose: The observance of inclusive practices in e-government has been overlooked in several countries, and surveillance and action taken by official bodies is often inefficient especially in low-and middle-income countries. This article investigated factors that influence the behaviour of people with disabilities concerning filing formal complaints about accessibility barriers of government portals in Brazil. Method: Five people with disabilities and three prosecutors were interviewed. A content analysis by category, using the Theory of Planned Behaviour, was performed. Results: Interviewees emphasised aspects such as government websites being accessed with low frequency; lack of a combative culture; disbelief in the effectiveness of filing a complaint; ignorance or superficial knowledge about the laws; the technical ignorance of the user; lack of awareness of the severity of communication barriers; unfamiliarity with the role of the Public Prosecutor's Office; excessive formalism; and, the influence of close people. Conclusion: There is a need to promote cultural change so as to value and respect people with disabilities as equal citizens.
URI: http://repositorio.ufla.br/jspui/handle/1/50459
Aparece nas coleções:DCC - Artigos publicados em periódicos



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