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metadata.artigo.dc.title: SaaSQuality - A method for Quality Evaluation of Software as a Service (SaaS)
metadata.artigo.dc.creator: Bermejo, Paulo Henrique de Souza
Duarte, Nemésio Freitas
Pádua, Clarindo Isaias
Zambalde, André Luiz
Barros, Urlan Salgado de
metadata.artigo.dc.subject: Models for IT management.
Software quality
Software as a service 2013
metadata.artigo.dc.identifier.citation: BERMEJO, P. H. de S. et al. SaaSQuality - A method for Quality Evaluation of Software as a Service (SaaS). International Journal of Computer Science & Information Technology, [S.l.], v. 5, n. 3, p. 101, 2013.
metadata.artigo.dc.description.abstract: The market for software products offered as a service (SaaS) is growing steadily and has attractedsuppliers from different segments of the global IT market. However, the use of the SaaS products brings arange of challenges,both in the organizational, cultural and technological areas. A difficulty that existstoday is the lack of methods and models for assessing the quality of these products. This document presentsa method to assess the quality of a software product offeredas a service, named SaaSQuality. Theproposed method has a quality model appropriate to the SaaS context, based on standards and models ofsoftware quality (ISO 9126) and models for IT management (ITIL and COBIT). The experimental resultsobtained througha case study show that the method offers suitable assessment practices for Software as aService.
metadata.artigo.dc.language: en_US
Appears in Collections:DCC - Artigos publicados em periódicos

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