A utilização de sistemas de ERP como antecedente da eficiência e eficácia (inter)organizacional: um estudo em dimensões estratégicas em pequenas e médias empresas

Abstract

This study aimed to analyze the impact of the use of ERP systems on organizational efficiency and effectiveness and inter-organizational efficiency of small and medium enterprises in Patos de Minas County. Using a survey adapted from Saccol et al. (2004), the study evaluated the strategic dimensions of customers and consumers, suppliers, market and competitive rivalry and their relationship to organizational efficiency and effectiveness and inter-organizational efficiency, all of which aided by ERP systems. The results showed slight positive relationship in explaining the organizational efficiency and effectiveness and a little higher in inter-organizational efficiency. It is concluded that ERP systems have low relevance to the strategic aspects on small and medium enterprises, confirming the thesis of the need to maturity in the use of information systems to extract strategic benefits.