Gestão de desempenho por competências: aplicação do feedback 360 graus - quais são seus pontos fortes e seus desafios?

Abstract

This report aims to present the experience on applying a performance appraisal method based on the 360 degree technique at the UFLA University Library. Since this technique is based on a multi source assessment, the public servants received feedback from various co-workers around them, including peers, supervisors and subordinates. In this type of evaluation is also taken into account a self-rating that the employees make of themselves (self-assessment). The partial evaluation results were kept confidential. The employees had access only to the final results of the evaluation, but they did not know who evaluated them. The data collection instrument was a questionnaire, without respondent identification, distributed in three stages: 1. Evaluation of the peer colleagues and supervisors and self-assessment; 2. Evaluation made by the supervisors about their subordinates and about themselves. 3. Team self-assessment. After that, 10 randomly chosen employees were invited to express their views on this process. After analyzing the data, it was concluded that the 360 degree evaluation can provide a new perspective and feedback about how the collaborators has been conducting their activities and collaborating with their department, allowing themselves to assess their performance and to seek to improve their activities.