Qualidade de vida no trabalho para os servidores técnico-administrativos de uma universidade federal em Minas Gerais

Abstract

The main objective of this study was to analyze the quality of working life perceived by technical and administrative staff of a federal university in Minas Gerais. Specifically, this research sought to: (a) describe the meaning of Quality of Working Life attributed by technical and administrative staff of such university, (b) identify the Quality Working Life’s indicators (biological, psychological, social and organizational) for the technical and administrative staff; (c) capture the relevant and limiting factors of Quality of Working Life in the organization under study, and (d) separate individuals into groups and group them based on the most relevant variables verified. The research was performed in two phases involving quantitative and qualitative methodologies theoretically based on the BPSO-96 approach and the Conceptual Model of QWL Skills of Limongi-França (2010). It was used statistical descriptive analysis and multivariate analysis (cluster analysis and discriminant analysis) in the quantitative phase. In these analyses, 64.5% of respondents said that they have quality of working life, 23.7% claimed not to have QVT, and 11, 8% did not comment. Two clusters were identified, cluster 1 named "Less Satisfied" and cluster 2, "More Satisfied." In the qualitative phase, the concept of QWL was extracted from the technical and administrative staff’s comments. The most relevant and limiting factors were also pointed out in the content analysis. Considering the two phases of the research, it was concluded that the profile of the public manager and the relationship of the managers with the servers in performing their work are the most relevant points observed in this study that affect their perception of QWL.