Impacto da utilização de sistemas de ERP em dimensões estratégicas de pequenas e médias empresas

Abstract

This study aimed to analyze the impact of the use of ERP (enterprise resource planning) systems in small and medium-sized companies in the municipality of Patos de Minas. Using a survey adapted from Saccol et al. (2004), the study evaluated a series of strategic factors: customers and consumers, competitive rivalry, suppliers, organizational efficiency and effectiveness, and interorganizational efficiency. The results showed a medium-to-low relevance of the system for the stated factors and confirm the literature, indicating smaller and greater strategic use for smaller (small) and larger (mediumsized) companies, respectively. In particular, the smallest differences between small and medium-sized companies are found in the competitive rivalry factor and the largest differences in the inter-organizational efficiency factor. We conclude that ERP systems are of medium importance for the strategic aspects of small and medium-sized companies but are the basis for further strategic support.