Diagnóstico Organizacional em um estabelecimento comercial varejista da região do Alto Paranaíba

Abstract

The objective of this work is to apply concepts about work organization (OT) and organizational structure, aiming at improving the cafeteria of a retail food establishment in the Alto Paranaíba region. The methodologies used to direct the work were the application of forms in order to collect data through the opinion and satisfaction of the establishment's employees in relation to work, observation and, for data analysis, a structural diagnosis. For the development of the work, concepts of work organization, organizational chart and flowchart were sought as the basis of the theoretical framework. From this, a relationship was established between the theoretical concepts and the reality of the organization, enabling the identification of weaknesses and suggestions for improvements.