Identificação de barreiras para monitoração da governança de TI baseada no balanced scorecard

Abstract

Faced with the competitive market scene the environment organization undergo change constantly, has became more and more depend of Information Technology (IT). For improve the resources with differential is essential that IT is aligned with the strategic organizational goals, therefore, the creation or refinement of the structures of IT governance have become strategic priority within organizations. As is essential that the IT governance to be effective, organizations can use the measurement of performance for continuous evaluation of their actions. Then, why the organizations not use the monitoring IT governance? There are several factors to make difficult an adoption and/or use of monitoring IT governance by organizations. This work brings a survey of the main barriers to monitoring IT governance, through bibliographic research and qualitative research with analyses of questionnaire’s results. Based on these results has been prepared a proposal for adequacy of these barriers as a way to allow the practice of monitoring IT governance in organizations.