Políticas e práticas de gestão de pessoas como expressão de controle e violência em uma organização bancária

Abstract

A plot of changes has characterized the society in the last decades, just like the process of globalization, the increase in the rhythm of changes in the economical, institutional and technological environment besides the growing increase of the competition and competitiveness. Aiming fit to this new context and to reach competitiveness in products and services the organizations have adopted new models of management. So, this article had for objective to study the politics and practices of people management in a bank organization, understanding them as control mechanisms and as possible forms of violence against the worker. In this article, the transformations in the world of the work and the evolution of the management models are presented focusing the toyotismo as the support of the current model that holds the current politics and practices of people management. Subsequently, it was discussed the approaches and evolution of the control mechanisms the forms they configure in the organizations, how the politics and practices of management are expressed as control, and, still, which configurations the violence can assume in the organizational space and the origins of its institutionalization. To get the objective realized documentary analysis was adopted on the organization research, and also semi-structured interviews with twenty two employees of the bank distributed in several functions and two trade-unionists. No-participant observation and the construction of drawings were also used as a mean of data colection. The analysis content was used for the analysis and interpretation of the interviews and the explanations of the drawings. Through the analyses it could be noticed that the politics and practices of management at the studied organization have been configured as mechanisms of economical, political, ideological and psychological control and, also, in the way as they have been exerciced, these forms of control can be interpreted as physical, economical, psychological, social, symbolic and structural violence against the worker. The employees, on their turn, have had their resistance possibiliteis been reduced by these practices. First, because of the difficulty of perceiveing those practices, second, due to individualization and fragmentation of the working class, thirdly, for structural problems like the unemployment and, yet, because the workers believe that those practices are common, implacable and so difficult to fight against.