Desafios e recomendações para integração entre design thinking e desenvolvimento ágil de software

Abstract

Parallel to the expansion of Design Thinking (DT), a customer-oriented innovation approach, there has been a phenomenon of increased adoption of Agile Software Development (ASD) methods. Recent research highlights that the integration of DT and ASD approaches is possible and can bring benefits. However, this remains an area with significant room for further rese- arch. One identified problem is the lack of systematized knowledge about the integration of DT into ASD from the perspective of software industry professionals. In this context, this study ai- med to characterize software industry professionals involved in the integration of DT into ASD, emphasizing their experiences, knowledge, and main challenges. Based on this characterization, the study sought to present: (i) the main challenges these professionals face when attempting to integrate DT into ASD in their workplaces, and (ii) recommendations for solutions to these challenges, systematized in light of the existing literature. Overall, four main challenges fa- ced by industry professionals were identified, summarized in the following research questions: “RQ1 - What approaches/guidelines for integrating DT into ASD exist, and how can they be defined?” and “RQ2 - What strategies exist to reduce resistance to the integration of DT into ASD, and how are they defined?” Using a Rapid Review methodology, nine Technological Ru- les (TRs) were identified to address these challenges. These rules were subsequently presented to industry professionals through an Evidence Briefing for validation. The results showed good acceptance by the professionals, both regarding the TRs and the presentation format of these rules.