Please use this identifier to cite or link to this item: http://repositorio.ufla.br/jspui/handle/1/32849
Title: Efficiency in the operational process: reduction of incorrect entries and guarantee of compliance in the rendering of accounts
Other Titles: Eficiência no processo operacional: redução dos lançamentos incorretos e garantia de compliance na prestação de contas
Keywords: Lean Six Sigma
Triple aim
Process review
Hhealth care - Quality
Cost audit
Professional assessment
Revisão de processos
Assistência à saúde - Qualidade
Auditoria de custos
Issue Date: 2018
Publisher: Instituto Israelita de Ensino e Pesquisa Albert Einstein
Citation: PAVÃO, D. N. et al. Efficiency in the operational process: reduction of incorrect entries and guarantee of compliance in the rendering of accounts. Einstein, São Paulo, v. 16, n. 4, 2018.
Abstract: Objective: To verify the impact of the Lean Six Sigma methodology in reducing incorrect entries of non-appropriated revenues and expenses. Methods: Process for the review and application of the Lean Six Sigma methodology between December 2015 and September 2016, in a high-complexity general hospital in the city of São Paulo (SP). Results: A total of 3,756,814 (100%) entries were audited between December 2015 and September 2016. The Sigma level evolved over the course of the process and increased from 3.44 Sigma in December 2015 to 5.92 Sigma in September 2016. Entries classified as non-appropriated revenues and expenses were brought down to 0% at the end of the study. Conclusion: The use of the Lean Six Sigma methodology was efficient in reducing incorrect entries, calculating costs, ensuring compliance in rendering of accounts and accurately determining cost-outcome ratios.
URI: http://repositorio.ufla.br/jspui/handle/1/32849
Appears in Collections:DME - Artigos publicados em periódicos

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