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Título : Accessibility evaluation of e-government mobile applications in Brazil
Autor: Serra, Leandro Coelho
Carvalho, Lucas Pedroso
Ferreira, Lucas Pereira
Vaz, Jorge Belimar Silva
Freire, André Pimenta
Palavras-chave: Mobile apps – Public administration – Evaluation
Public administration – Brazil
Computer interfaces
Web Content Accessibility Guidelines (WCAG)
Aplicativos móveis – Administração pública - Avaliação
Administração pública – Brasil
Interfaces (Computadores)
Publicador: Elsevier
Data da publicação: 2015
Referência: SERRA, L. C. et al. Accessibility evaluation of e-government mobile applications in Brazil. Procedia Computer Science, [S.l.], v. 67, p. 348-357, 2015.
Abstract: The provision of e-government services using mobile applications (known as m-government) has had a significant growth in recent years. However, it is very important that such applications be accessible to people with disabilities in order to ensure inclusive access. Using appropriate accessibility auditing methods is very important to help identify accessibility problems in interactive systems during their development. However, there has been little support in terms of formal standard accessibility guidelines to help develop and evaluate mobile applications. In this paper, we present a case study with the evaluation of four egovernment mobile applications in Brazil using the Web Content Accessibility Guidelines (WCAG) 2.0. The paper discusses the methodological adaptations of WCAG 2.0 for the context of mobile applications and its current limitations. The results of the evaluations performed in the four applications in the case study showed that many elementary accessibility problems widely known by HCI researchers were encountered extensively in the applications evaluated. This highlights the importance of furthering research in accessibility design and evaluation of mobile applications, in order to provide more inclusive access to essential applications used by all citizens, such as e-government services.
Idioma: en_US
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