Gestão social de uma organização do terceiro setor: o caso da Casa da Criança e do Adolescente Betinho – CCAB

Abstract

This dissertation discuss the manegement of physical resources and material humans financiers resources and the interference of external resources front the rendered services of the child’s house (Foster home) and the adolescent Betinho. CCAB is an organization of the third sector qualified as a charitable. ONG that promotes activities obeying the mission of the defined institution as the search for the human being integral development. It is located in a slum in the Jaqueline suburb, which is part of Butantã Administrative Region (RAB) in the city of São Paulo. The methodology of this research work was based on a qualitative study. The sampling was randon and as method of collection it was used interviews, documental analysis and the observation non-participant. It was observed that the grade of exclusion of the comunity defines it’s condition of a slum. The lack of participation of it’s residents in the struggle to change it’s reality, the struggle for power to lead with games of vanity, the donations as the most effective way to get material resources, the motivation of the ones who volunteer, considered the strong points of the organization, the lack of ability of the team, the use of action thecniques, marketing and partnership to raise financial resources and the absence of support of the public power. In this way, it was concluded that in spite of getting minimal resources and with the lack of public power support, the staff in charge of the Foster home and the Adolescent Betinho is trying to develop a participative administration directed to create a place that provides satisfactory quality and quantity of services to be given to the social agents of right, victms of an excludent economical system.