Fatores críticos de sucesso na implantação de sistemas erp em uma instituição pública de ensino

Abstract

Integrated management systems, also called Enterprise Resource Planning (ERP) are responsible for integrating sectors and departments of an organization. These are considered expensive systems that historically have a great complexity in its implementation. The reduction of the difficulties of an ERP system implementation is something desired both in academia and in business. Thus, this work has as objective of develop a questionnaire based on a Critical Sucess Factors model from the literature, and also apply it to the users and team members deploying an ERP system in a public education institution. The data collection was done using a Likert Scale questionnaire and approached users from various sectors and departments of the institution. The results were evaluated using graphical and statistical resources, and indicated that the most critical factors obtained a result where the respondents generally agreed, subject to certain factors that may be applicable improvements.