A importância da gestão de estoque para a prestação de serviços de saúde: o caso do PSF 03 em Lavras/MG

Abstract

The present work proposes to discuss whether the stock management of a Family Health Program (PSF) unit, which can change the way services are offered to users. To do this, the research used the method of case study, trying to find out about the services provided, inventory management, communication between the PSF and the Central Warehouse, as well as the users' view on the services provided, being the study carried out in unit 03 of LavrasMG. In order to theoretically support this study, the following themes were used: public services; communication and organizational communication; and inventory management. To meet the proposed objective, structured interviews were conducted with employees and with people who had already used services offered by the PSF 03, from which it was possible to establish the relationship between stock management and the services offered by the PSF, besides raising aspects that negatively and positively affect this process. Through this study it was possible to identify the difficulties that the unit of the Family Health Program may face in the offer of services, highlighting the inexistence of a stock management mechanism, poorly planned layout, the way communication processes are developed of this body with the others, and the view that users have in relation to the organization's stock, where even those who have never had service damaged by the lack of materials, consider that the unit does not have enough materials to assist the population. It is hoped that this study will contribute with new researches in order to analyze the services offered in an organ from the point of view of the inventory management, being that the services can not be stocked, but there is a capacity of attendance that can be realized in view of the quantity of materials in stock in both the PSF under study and in other units of the Family Health Program.