Gestão do conhecimento, cultura organizacional e gestão de pessoas com a gestão de processos e questões organizacionais emergentes: uma análise crítica da dinâmica subjetiva em gestão por processos (BP)

Abstract

Most of the work developed in process management has been limited to exploring the problems of the relationship between the functional organization and the process perspective with emphasis on the technical aspects of its application. The conceptual-based literature that deals with the human aspects contemplated in its operation is still incipient (TARHAN; TURETKEN; REIJERS, 2016). Given the importance of subjective dynamics in the process of organizational analysis, the objective is to promote a theoretical discussion on the relationship between process management, organizational culture and knowledge management, focusing efforts on the understanding of human relationships that may influence organizational performance. Conclusively, there are strong evidences that, despite the high investments and sophistication of the systems, the push approach commonly adopted does not add value to the organization’s business. The fundamental problem lies in the underlying model, mechanical, of information processing that is adopted in knowledge management. It denies the socially constructed nature of knowledge. In this sense, knowledge-intensive process management confirms an emerging need to adopt the “pull” strategy as a management model. One that incorporates organizational processes based on the synergistic combination of data and the capacity of information to be processed by technology. These are supported by the creative and innovative capacity of human beings.