A prestação de serviço de abastecimento de água e esgotamento sanitário e suas vertentes conflituosas de interesse.

Abstract

The paper aims to emphasize the conflicting aspects of interest in the activities of providing water supply and sewage services based on the analysis of the population's complaints about the contractual determinations signed between the public power and the concessionaires. Using the exploratory and descriptive research, the result showed that the conflicts that exist in the majority are about the asymmetry of information between agent and principal, whose interests may not be the same, but they also go through the nonobservance of constraints in the formulation of the contract of concession and their respective standardization, since they have single clauses for all the municipalities of the state of Minas Gerais, that is, they do not pay attention to the peculiarities of each region, such as the own value of the sanitary sewage tariff and the quality of the service when analyzing the needs of the locality; especially with regard to investment in infrastructure by representatives of civil society and legislative power.