Mapeamento de processos como estratégia para a gestão patrimonial em uma superintendência regional de ensino do estado de Minas Gerais

Abstract

The general objective of this research is to analyze the influence of process mapping techniques on improving the asset management of permanent goods acquired by state schools within a Regional Superintendence of Education in the State of Minas Gerais, Brazil. More specifically, the study aims to map and validate the current asset management process (AS-IS) of a Regional Superintendence of Education in Minas Gerais; analyze the main challenges of the current asset management process for goods acquired by School Funds, considering the theoretical approach of state capacity; optimize the asset management process through the design of a future-state process (TO-BE); and identify, based on managers’ perceptions, the influence of the new process on the efficiency of asset management in schools.This research is exploratory and descriptive in nature and adopts a qualitative approach. The study employs document analysis, action research, and interviews as data collection methods. Interviews were conducted with the Coordinator of the Asset Management Directorate of the State Department of Education (SEE/MG), the Financial Director of a Regional Superintendence of Education in Minas Gerais, the Coordinator of the Asset Management Sector of a Regional Superintendence of Education, and the principals of 17 state schools belonging to a Regional Superintendence of Education in Minas Gerais.The results revealed that the current asset management process presents weaknesses related to excessive bureaucracy, delays in process execution, insufficient continuous monitoring, inconsistencies in asset records, difficulties in formalizing donations, limitations in inventory and asset disposal processes, and shortcomings in the coordination among schools, the Regional Superintendence of Education (RSE), and the State Department of Education (SEE/MG). From the perspective of the state capacity approach, it was found that although financial resources, legal frameworks, and institutional structures are available, challenges persist in the legal, administrative, political-relational, and public policy dimensions, compromising the effectiveness of asset management.The mapping and validation of the current process (AS-IS) enabled the identification of operational bottlenecks and opportunities for improvement, providing support for the redesign of the future-state process (TO-BE). The proposed model incorporated mechanisms for continuous monitoring, clear definition of responsibilities, standardization of procedures, and strengthening of asset control practices. According to the perceptions of the managers interviewed, the redesigned process has the potential to increase efficiency, transparency, traceability, and reliability of asset information, contributing to the reduction of inconsistencies and the improvement of public asset management in state schools. As a contribution, the research offers an asset management model based on process mapping, applicable to the context of state schools in Minas Gerais, while also expanding the understanding of asset management from the perspective of state capacity. The findings provide support for improving control mechanisms, monitoring practices, and decision-making processes in educational public administration, thereby contributing to the strengthening of administrative efficiency, transparency, and asset governance.